Observe the @sshole in a retail habitat

We have a self serve coffee station in the store. There are 4 steaming hot urns of coffee going at any given time. Today, this happened:

Customer: Excuse me, you're out of ______ coffee. Is there more?
Coffee bar guy: It's almost done brewing. I'll get this empty urn out of the way.

CBG reaches over the counter and lifts the urn. Unfortunately for him, Customer had left his half-full cup of steaming hot coffee on the spill guard of the urn. As CBG brought the urn and the unseen hot cup of coffee towards himself, the cup tipped and drenched CBG with very hot coffee. CBG did sustain very minor burns from this, and his shirt and jeans were drenched. He had to go home to change. But CBG told me, that wasn't the worst of the whole deal. This was:

Customer: That looks like it hurts. Is the other coffee ready yet?



I wish I was embellishing. What in the hell is wrong with people?