Let Me Tell You an Oldie But Goodie Today

We have a catchphrase at work: "How could this have happened?!?" You say it like you're on a soap opera, or with a heavy dose of faked incredulity. "HOW could this have HAPPENED?!?" No dramatic pauses, though, please.

It started with (surprise) a customer.

One day, my boss was summoned to the customer service desk. There, an older woman waited for him.

My Boss: Hello, how can I help you?
Woman Customer: Well, every day I come here for lunch and buy a beef samosa and a drink and go back to work and eat there.
MB: O.K.
WC: I walk over to your sandwich case and pick up the samosa from the same place it always is.
MB: Yes.
WC: Well, yesterday I got back to my desk and bit into my samosa and it wasn't a beef samosa!
MB: The package was mis-labeled? I am terribly sor--
WC: No, no, it had the correct label. It's just that the beef samosas weren't where they ALWAYS are. Someone had put the chicken samosas in their place!
MB: What...?
WC: I want to know HOW could this have HAPPENED?!? I walk over to the sandwich station every day, and every day, the beef samosas are right there, in the same row, but not yesterday. They were put out in the wrong order.
MB: But you say they were properly labeled.
WC: Yes, but I shouldn't have to read the label if they're put in the same spot every day!


...and that is why "HOW could this have HAPPENED?!?" is uttered every time something stunningly stupid happens at work.